Answering Service with Call Transfer

Answering service with call transfer is a brilliant way of freeing the quality hours that one works in an office. The telephone answering service makes more time available to the business personnel to focus more on important issues rather than trivial phone calls. As an efficient customer support is imperative to any size business, an answering service with call transfer facility serves the purpose perfectly.

The hosted PBX phone service providers provide answering service with call transfer feature at a fraction of the cost as that of the premise based PBX phone systems. Besides call transfer, the other features in a small business hosted PBX phone system include auto attendant, virtual receptionist, call screening, find me follow me call forwarding, music on hold, information on hold, voicemail, and fax to email. All these advanced functionalities are delivered to the user through dedicated phone lines and internet connections.

Unlike traditional PBX phone systems, the hosted PBX does not require any expensive hardware or software to be installed at the customer’s site. All switching equipments are maintained at the service provider’s site itself. Owing to its greater scalability, any number or extensions can be added to the small business phone system.

One can get virtual local and toll free numbers from a hosted PBX service provider. The calls to these numbers can be answered or routed to the relevant staff with the aid of the answering service with call transfer facility. Callers are welcomed with a professional greeting message and after that they are guided to the right extension by the auto attendant incorporated in the hosted PBX telephone system. Subsequently, the hosted IP PBX phone system transfers the calls to the right individual based on the extension that the caller has selected. In case nobody is available to pick up the phone, the callers will be asked to leave their messages in a voicemail system.

In short, with efficient phone answering service with call transfer facility, you can rest assured that your calls will never go unanswered.


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