Auto Attendant - Adds More Credibility to Your Business

A PBX system with an auto attendant feature is a worthwhile investment for any small or medium business as it helps to makes your business sound bigger.

The auto attendant professionally manages all your incoming calls. It greets callers in a polite and business-like manner and provides them a menu of options for call routing to the appropriate extensions.

Auto Attendant – Advanced Features

The automated attendant comes with features such as:

• Dial by name
• Dial by extension
• Dial by department
• Voicemail to email
• 1-to-5 digit extensions
• Music on transfer
• Do Not Disturb

Impressive Call Routing with ‘Find-me/Follow-me’

The auto attendant is designed to offer impressive call routing:

• A special call routing facility, ‘find me follow me’ routes unattended calls to a set of pre-determined phone numbers including cell phones or home phones. This facilitates communication with your callers even when you are not in your office.
• Redirected calls that remain unanswered are automatically directed to the voicemail boxes of your phone system. This means callers will never hear line-busy signals or have their calls left unattended. Voicemail box messages are forwarded as audio files to your e-mail inbox, further ensuring that you never miss a call.

All these benefits of the auto attendant feature of your hosted PBX phone system enhance customer service, reduce caller on-hold time, save time and money, and boost staff productivity, adding to the credibility of your business.

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Auto Attendant - Answers All Incoming Calls

Delivering quality customer service is a very important factor when it comes to improving business productivity. The best way to achieve good customer communication is by setting up a PBX phone system. The versatile auto attendant feature of the system answers all calls incoming calls efficiently and helps a business office deliver highly professional customer service.

Efficiently Handles Business Calls

The auto attendant routes calls very efficiently. The system helps your main office connect to callers and employees whenever necessary, without having to set up a live receptionist to do the job.

The automated attendant can be customized to suit the needs of users. The system can be pre-programmed to deliver personalized messages during business hours and off-business hours. The system also connects callers easily to various departments and employees. Callers can choose from a menu of options to connect to the extension they need. The auto attndant handles several calls coming in simultaneously without giving off line busy signals.

Auto Attendant – Versatile Features

Callers can choose call groups or departments using the menu of options that the virtual receptionist offers. Some of the options available to route calls are:

• Dial by name
• Dial by extension
• Dial by department
• 1-to-5 digit extensions
• Find-me/Follow-me call forwarding
• Voicemail to Email
• Do Not Disturb

Barrier-Free Telecommunication

The advanced call handling facility saves a lot of time as it facilitates instant call routing. The tasks that the automated attendant performs include:

• Transfers calls without a receptionist
• Connects calls to remote extensions
• Responds to all incoming calls and connects them to the appropriate extensions
• Reduces caller on-hold time
• Eliminates busy signals
• Improves staff productivity
• Improves customer service
• Saves time and money
• Eliminates need for additional hardware

The full featured auto attendant phone system helps small businesses promote a Fortune 500 company image. Reliable service providers offer a wide range of plans to suit businesses of all sizes, maintain the necessary infrastructure and offer the advanced phone system at affordable rates.

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Small Business Phone System with Advanced PBX Features

Small business phone systems with advanced PBX features helps low-budget business establishments to maintain uninterrupted communication with their clients and business associates. Small businesses can thereby project a convincing business image among their customers as well as their competitors.

Advanced PBX Features for Efficient Call Management

Small business PBX phone systems have all the advanced communication features of the expensive telephone systems that big business firms have. These include auto attendant, find-me/follow-me call forwarding, voicemail, automatic call distribution, fax to email, voice to email, caller ID and more.

The auto attendant manages calls efficiently. It greets callers with recorded salutation messages and presents them with options such as dial-by-name, dial-by-extension and more. Call transfer to the right extensions is performed according to the choice opted by the callers. The system skillfully manages numerous calls coming in together and executes quick call transferring without transmitting connection busy signals. This virtual receptionist completely does away with the need to appoint call answering personnel in your office.

Enables focus on Business Functions

By implementing this phone system, your business can be proficiently managed even from overseas locations. Through its excellent find me follow me call forwarding option, calls from your main business phone numbers can be forwarded to your alternate phone numbers including cell phones and residential landlines set as extensions. Calls that are not answered within a specific number of rings are straightaway routed to the voicemail box, where callers can leave voice messages. This helps small businesses to focus on their core functions without worrying about missed calls. Voice messages forwarded to your email account enables you to respond to your customers without delay.

PBX Functions at Reasonable Charges

One of the biggest advantages of the small business PBX phone system is that all its features can be availed pf without installing expensive premise-based equipments. The service provider maintains the required hardware at their site and offers PBX functions through a hosted server using high speed Internet or telephone networks, at reasonable monthly rents.

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VoIP Enabled Hosted PBX for Small Businesses

VoIP enabled hosted PBX systems are specially designed for small businesses. They are an affordable telecommunication solution that helps small business enhance their customer interface in a very sophisticated manner.

Reducing Telecom Expenses

The innovative hosted PBX system functions through an IP network. Installing the simple infrastructure is inexpensive and the small business office does not have to go in for any additional hardware at their premises. This is in contrast to the conventional phone system which is costly to set up. Efficient communication is facilitated through the existing phone line and IP network. Multiple extensions can be easily accommodated through a single phone line.

VoIP Enabled Hosted PBX with High-End Functionalities

Hosted PBX systems have capability to transfer any number of calls irrespective of location. They come with an advanced ‘find me follow me’ call forwarding feature that routes all unattended calls to your personal, residential or any other given number. If lines are busy, callers can leave messages in the voice mail box of the PBX phone system.

Provide the Best Customer Service

PBX phones have all functionalities to enrich the business communication experience. Callers to the small business office enjoy the professional interface offered by the system’s auto attendant or virtual receptionist. The auto attendant automatically greets and directs callers to the appropriate extensions. So with the VoIP-enabled hosted PBX, there is no need to employ additional call handling personnel in the small business office.

Other advancements in this phone system include call waiting, call conferencing, direct inward dialing, caller ID blocking, custom greetings, music on hold, and speed dialling. Greetings and messages can be customized to suit office hours and after.

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Small Business PBX Phone Systems with VoIP Capabilities

PBX phone systems with VoIP capabilities are a great way for a small business to boost its image. The PBX phone system with VoIP capabilities is the perfect solution for small businesses that cannot afford to buy or maintain expensive phone systems.

The advanced VoIP capabilities of these phone systems help a small office maintain a good communication system at highly affordable rates.

VoIP Capabilities reduce Telecommunication Expenses

The VoIP capabilities of PBX phones come with a host of advancements to reduce telecommunication expenses. As voice data is transferred through an IP network, there is no need for an expensive premise-based PBX system. All extension phone lines in the office are efficiently integrated with the support of the web interface. The service provider maintains the necessary infrastructure and charges a modest monthly charge for the service. No additional lines need to be installed and the system operates using the existing phone line and a dedicated broadband connection.

PBX Phone Systems for a Professional Image

PBX systems have a host of caller-friendly features which ensure uninterrupted communication and provide the small business office with a professional image. The auto attendant ensures that no calls are left unattended. Callers enjoy a professional interface incorporating welcome messages and voice recordings to direct the calls to the desired extensions. Call management options include dial-by-name, dial-by-extension, group dialing and zero out to live operator. In case a call goes unattended, callers can leave a message in a voicemail box. The messages are also forwarded to specified e-mail accounts.

Many Advantages for the Work Force

With the PBX phone system, incoming calls can be routed to cell and land phones, anywhere. So employees can work from the office, from home, work sites, or even when they are traveling. The small business can set up virtual offices at no additional cost. Every virtual PBX service includes integrated, hassle-free conferencing, so that employees can be got together at short notice and with minimum hassles.

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