A PBX system with an auto attendant feature is a worthwhile investment for any small or medium business as it helps to makes your business sound bigger.The auto attendant professionally manages all your incoming calls. It greets callers in a polite and business-like manner and provides them a menu of options for call routing to the appropriate extensions.
Auto Attendant – Advanced Features
The automated attendant comes with features such as:
• Dial by name
• Dial by extension
• Dial by department
• Voicemail to email
• 1-to-5 digit extensions
• Music on transfer
• Do Not Disturb
Impressive Call Routing with ‘Find-me/Follow-me’
The auto attendant is designed to offer impressive call routing:
• A special call routing facility, ‘find me follow me’ routes unattended calls to a set of pre-determined phone numbers including cell phones or home phones. This facilitates communication with your callers even when you are not in your office.
• Redirected calls that remain unanswered are automatically directed to the voicemail boxes of your phone system. This means callers will never hear line-busy signals or have their calls left unattended. Voicemail box messages are forwarded as audio files to your e-mail inbox, further ensuring that you never miss a call.
All these benefits of the auto attendant feature of your hosted PBX phone system enhance customer service, reduce caller on-hold time, save time and money, and boost staff productivity, adding to the credibility of your business.
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